Facebook Struggles to Regain Credibility after Long Silence
Facebook CEO Mark Zuckerberg broke his silence five days after a Cambridge Analytica whistleblower Christopher Wylie spilled news on NBC’s Today Show that the company unethically mined data from 50 million users on the social media app without opt-in permission. Cambridge Analytica used the data to push tailored fake political news to those users and anyone linked to them to assist Donald Trump in his 2016 Presidential election.
The Facebook CEO’s statements followed a criticism and a series of events, including a plunge in Facebook stock and an online movement to #DeleteFacebook.
Zuckerberg released a statement in a Facebook post, then later spoke with reporters from The New York Times about the company’s latest company-involved fiasco linked to Russian interference in the 2016 election. In the statement, he said the company “made one of its biggest mistakes” by not doing more to check into Cambridge Analytica and to make sure the company had deleted data it received from a third party that did polls and accessed user’s friend databases. He said, “We also made mistakes. There’s more to do, and we need to step up and do it,” to protect its 2 billion users’ privacy.
The New York Times reported Zuckerberg questioning, “Are there other Cambridge Analyticas out there?” He added, “Were there apps which could have gotten access to more information and potentially sold it without us knowing or done something that violated people’s trust? We also need to make sure we get that under control.”
The only other reporter Zuckerberg spoke to was the editor-in-chief of Wired magazine, Nick Thompson, who told CBS News, “I think that Facebook has never been good at worst-case scenarios,” Thompson said, referencing Facebook’s failure to ensure that Cambridge Analytica had deleted unauthorized information. “It’s a company that was built on the notion that people do good things and trust each other. And so they got reports that Cambridge Analytica had misused their data and they said, ‘Hey Cambridge Analytica, sign this document saying you destroyed it, they signed the document, and they were probably lying. Right, now that we know a lot about Cambridge Analytica, we know you can’t trust these people at all.”
Thompson said he expects that Zuckerberg will be required to testify before Congress about the events surrounding Cambridge Analytica. Already, a bill was passed yesterday to eliminate liability protections Internet companies have relied on involving the content posted by users in an effort to stop online sex trafficking. The potential ramifications could greatly impact a company like Facebook.
A British news station had undercover footage showing Cambridge Analytica officials discussing how they would be willing to set up politicians with women to later ruin their careers. Alexander Nix, CEO of Cambridge Analytica, was suspended after the video aired referencing his willingness to bribe and entrap candidates.
Zuckerberg, 33, did not use the word “sorry” or “apologize” in his post, leading many to believe the company is unrepentant about its actions, or worried about expressing any culpability following this latest controversial revelation. This morning, however, Zuckerberg issued a statement that he was “really sorry,” in response to such criticism.
In the Wired interview, Zuckerberg said, “The first action that we now need to go take is to not just rely on certifications that we’ve gotten from developers, but actually need to go and do a full investigation of every single app that was operating before we had the more restrictive platform policies — that had access to a lot of data⎯and for any app that has any suspicious activity, we’re going to go in and do a full forensic audit,” Zuckerberg said. “And any developer who won’t sign up for that, we’re going to kick off the [Facebook] platform.”
Here is the full text of the Zuckerberg statement on Facebook:
“I want to share an update on the Cambridge Analytica situation⎯including the steps we’ve already taken and our next steps to address this important issue.
We have a responsibility to protect your data, and if we can’t then we don’t deserve to serve you. I’ve been working to understand exactly what happened and how to make sure this doesn’t happen again. The good news is that the most important actions to prevent this from happening again today we have already taken years ago. But we also made mistakes, there’s more to do, and we need to step up and do it.
Here’s a timeline of the events:
In 2007, we launched the Facebook Platform with the vision that more apps should be social. Your calendar should be able to show your friends’ birthdays, your maps should show where your friends live, and your address book should show their pictures. To do this, we enabled people to log into apps and share who their friends were and some information about them.
In 2013, a Cambridge University researcher named Aleksandr Kogan created a personality quiz app. It was installed by around 300,000 people who shared their data as well as some of their friends’ data. Given the way our platform worked at the time this meant Kogan was able to access tens of millions of their friends’ data.
In 2014, to prevent abusive apps, we announced that we were changing the entire platform to dramatically limit the data apps could access. Most importantly, apps like Kogan’s could no longer ask for data about a person’s friends unless their friends had also authorized the app. We also required developers to get approval from us before they could request any sensitive data from people. These actions would prevent any app like Kogan’s from being able to access so much data today.
In 2015, we learned from journalists at The Guardian that Kogan had shared data from his app with Cambridge Analytica. It is against our policies for developers to share data without people’s consent, so we immediately banned Kogan’s app from our platform, and demanded that Kogan and Cambridge Analytica formally certify that they had deleted all improperly acquired data. They provided these certifications.
Last week, we learned from The Guardian, The New York Times and Channel 4 that Cambridge Analytica may not have deleted the data as they had certified. We immediately banned them from using any of our services. Cambridge Analytica claims they have already deleted the data and has agreed to a forensic audit by a firm we hired to confirm this. We’re also working with regulators as they investigate what happened.
This was a breach of trust between Kogan, Cambridge Analytica and Facebook. But it was also a breach of trust between Facebook and the people who share their data with us and expect us to protect it. We need to fix that.
In this case, we already took the most important steps a few years ago in 2014 to prevent bad actors from accessing people’s information in this way. But there’s more we need to do and I’ll outline those steps here:
First, we will investigate all apps that had access to large amounts of information before we changed our platform to dramatically reduce data access in 2014, and we will conduct a full audit of any app with suspicious activity. We will ban any developer from our platform that does not agree to a thorough audit. And if we find developers that misused personally identifiable information, we will ban them and tell everyone affected by those apps. That includes people whose data Kogan misused here as well.
Second, we will restrict developers’ data access even further to prevent other kinds of abuse. For example, we will remove developers’ access to your data if you haven’t used their app in 3 months. We will reduce the data you give an app when you sign in — to only your name, profile photo, and email address. We’ll require developers to not only get approval but also sign a contract in order to ask anyone for access to their posts or other private data. And we’ll have more changes to share in the next few days.
Third, we want to make sure you understand which apps you’ve allowed to access your data. In the next month, we will show everyone a tool at the top of your News Feed with the apps you’ve used and an easy way to revoke those apps’ permissions to your data. We already have a tool to do this in your privacy settings, and now we will put this tool at the top of your News Feed to make sure everyone sees it.
Beyond the steps we had already taken in 2014, I believe these are the next steps we must take to continue to secure our platform.
I started Facebook, and at the end of the day I’m responsible for what happens on our platform. I’m serious about doing what it takes to protect our community. While this specific issue involving Cambridge Analytica should no longer happen with new apps today, that doesn’t change what happened in the past. We will learn from this experience to secure our platform further and make our community safer for everyone going forward.
I want to thank all of you who continue to believe in our mission and work to build this community together. I know it takes longer to fix all these issues than we’d like, but I promise you we’ll work through this and build a better service over the long term.”
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