Nearly half of industries are using AI tools to improve efficiency, according to an IBM survey. Pictured is IBM’s Watson, its AI computer. (Source: IBM)

From Supply Chains to Security, Pandemic Speeds Up Rollout of AI-based Systems

Over the last several years, what has become increasingly clear is the tremendous growth of AI in every business or industry worldwide. On one level or another, whether in supply chains and customer tracking, AI is part of the daily business model. We found an interesting article by Mary K. Pratt at, that backs her thoughts about why AI has been so successful, with a lot of solid stats and 9 points of successfully interacting with AI in your business. Pratt writes:

The use of artificial intelligence in business is showing signs of acceleration. Nearly three-quarters of companies are now using AI (31%) or are exploring the use of AI (43%), according to IBM’s “2021 Global AI Adoption Index.”

IT professionals responding to the IBM survey cited changing business needs in the wake of the pandemic as a driving factor in the adoption of AI at their companies. Indeed, 43% said their companies have accelerated AI rollouts as a result of the pandemic.

Pratt goes on to cite how AI is commonly making improvements in security, is saving money, and other financial reasons why AI really should already be part of your business, no matter what it is.

We are going to share a couple of the list of nine with you, and hope it entices you to click the link below for the remainder of the list.

1. AI For Customer Experience, Service and Support

Using AI to track your customer’s satisfaction and to harvest repeat sales is essential and far more detailed than it used to be. Intelligent systems can help employees better serve customers, too, drawing on analytics similar to the ones used in chatbots and recommendation engines to give workers suggestions as they tend to customers.

“The system can propose next-best actions, how to take discussions with the customer further and how to present a certain targeted option,” explained Alex Linden, an analyst and research vice president with Gartner who specializes in data science, machine learning and advanced algorithms.

Chatbots, for example, use both machine learning algorithms and NLP to understand customer requests and respond appropriately. And they do that faster than human workers can and at lower costs.

“The uses for AI that are really first and foremost in organizations are customer-facing types of things,” said Seth Earley, author of The AI-Powered Enterprise and founder and CEO of Earley Information Science.

2. Smarter Supply Chains

Even though a year of pandemic showed certain flaws in some systems, it allowed AI to step  and save the day in others. Organizations across industries are using AI to improve the management of their supply chains. They’re using machine learning algorithms to forecast what will be needed when as well as the optimal time to move supplies.

In this use case, AI helps business leaders create more efficient, cost-effective supply chains by minimizing and even possibly eliminating overstocking and the risk of running short on in-demand products.

Gartner, the tech research and advisory firm, predicted that 50% of supply chain organizations will invest in applications that support AI and advanced analytics capabilities between 2020 and 2024.

The entire article will make anyone believe in the world-changing effects of AI on absolutely everything, and why it just makes great business sense to look into it fully.