Fast Company’s AI Innovators Include Drug Development Firm, Conversational Tools
If there is a remote chance that your company hasn’t been involved with AI, then you should read about the top ten companies that are using AI and really succeeding. In an article from fastcompany.com, we find out how much AI is becoming the benchmark for any company in any business.
Once a sexy buzzword, artificial intelligence is rapidly morphing into something far more valuable: an everyday reality that quietly improves experiences of all sorts. That’s reflected in our roster of the most innovative companies in AI for 2022. Many of them have been at it for a while, and their efforts reflect evolution as much as revolution.
Back in 2018, for example, customer service platform LivePerson introduced its first AI-powered bots. Multiple iterations later, its “conversational AI” takes care of millions of customer engagements for companies selling everything from doughnuts to diamonds.
Most of us use the Grammarly algorithm to help develop better writing and story construction. It’s been using machine learning to parse written communications, detect errors, and make suggestions since 2009.
Here’s the full list with the related AI technologies and further highlights of a few companies:
- LivePerson: conversational AI bots.
- Grammarly: analyzing text for tone, fluency and readability.
- OpenAI: GPT-3, Codex and Dall-e.
- Adobe: Simplified image-editing suite.
- Linksquares: A contract generator.
- Citrine Informatics: Speeds up R&D for chemical and materials makers.
- Eightfold AI: Its CareerHub recommends mentors, projects, and internal jobs.
- Darktrace: Defends against cyberattacks by detecting abnormalities.
- Scale AI: Helps companies pick the best training data.
- Immunai: Helps develop targeted drug therapies.
LivePerson’s Conversational AI lets organizations automate straightforward customer service tasks via online chat and text messaging, so trained agents can focus on the queries that require a human touch. In 2021, the company introduced the ability to integrate Conversational AI into commerce systems, broadening its original focus on after-purchase support. Dunkin’, for example, has added QR codes to food packaging at 9,000 stores, letting customers sign up for its loyalty program by chatting with a bot. Commerce isn’t Conversational AI’s only new territory: Bella Health, a COVID-19 screening bot in use at 500 locations, is helping to detect infections before employees unwittingly spread them to coworkers. A new feature called AI Annotator has allowed support reps to improve a company’s bots on the fly, no deep knowledge of data science required; overall, there’s been a 40% year-over-year increase in automated conversations performed on LivePerson’s platform.
LivePerson is No. 21 on Fast Company’s list of the World’s 50 Most Innovative Companies of 2022.
For ramping up GPT-3–and going beyond it
In May 2020, OpenAI revealed GPT-3, its landmark AI tool that can generate humanlike text and programming code. But it waited until November 2021—when it had implemented safeguards designed to prevent the technology’s use in potentially dangerous applications—before making it generally available. A month later, it began letting third-party developers tweak GPT-3’s algorithms for their own applications. Just as important, the company introduced three significant new technologies in 2021 that build on GPT-3’s advances. Codex translates natural language into computer code, opening up possible democratization of software engineering. Dall-e turns written descriptions (“an armchair in the shape of an avocado”) into images. And Clip can identify the gist of an array of photos (say, “country line dancing”) without being trained to recognize particular subjects.
The types of operations at these companies are vastly different from one another, but AI is the common denominator adding power and efficiency to their technologies.
read more at fastcompany.com