Oracle, Futureplace Survey Surprises with Preferences for AI Managers

A recent survey by Oracle and Futureplace indicates that AI is becoming more trusted than human managers in certain situations.

The survey, as reported on, showed shocking results:

  • 64% of people would trust a robot more than their manager.
  • 89% of workers in India and 88% of respondents in China are more trusting of robots over managers.
  • In France, 56% of workers were more trusting of robots over managers, with 54% in the UK and 57% in the U.S.
  • 56% of men have turned to AI over their managers; 44% of women have.
  • 82% of people think robots can do things better than managers. Key wins for robots are providing unbiased information, maintaining work schedules and managing a budget.
  • 45% of respondents said managers can understand their feelings better than AI and 33% say they are better at coaching.
  • 34% of respondents want a better user interface to AI at work.

A story by found that the increasing adoption of AI-enabled platforms at work are impacting how much workers trust their managers to do certain tasks. As a result, the traditional role of HR teams and the manager is shifting.

The report, entitled “From Fear to Enthusiasm: Artificial Intelligence Is Winning More Hearts and Minds in the Workplace,” found that 6 out of 10 people would trust a robot more than their manager and half have turned to a robot instead of their manager for advice.

To take advantage of the latest advancements in AI, organizations are learning to focus on simplifying and securing AI at work or risk being left behind.

“The latest advancements in machine learning and artificial intelligence are rapidly reaching mainstream, resulting in a massive shift in the way people across the world interact with technology and their teams. As this study shows, the relationship between humans and machines is being redefined at work, and there is no one-size-fits-all approach to successfully managing this change. Instead, organizations need to partner with their HR organization to personalize the approach to implementing AI at work in order to meet the changing expectations of their teams around the world,” said Emily He, SVP, Human Capital Management Cloud Business Group, Oracle, in the report.

The report found human resources departments most excited about the evolution of the workplace from use of AI. Thirty-eight percent of HR leaders embrace it, followed by other managers (31%) and finally employees (19%). Plus, 70% of all respondents expressed at least moderate optimism about an HR future powered by AI.